Aki & Adi Lifestyles is an Indian-based company bringing curated lifestyle treasures to Europe from Indian brands that reflect high craftsmanship, sustainability, and cultural heritage standards. We source products across categories like home décor, accessories, fashion, and more from ethical and eco-conscious brands, allowing you to experience authentic and beautifully crafted pieces from India.
Where do your products come from?
Our products are carefully sourced from brands and manufacturers across India who share our values of sustainability, ethical production, and cultural preservation. We work with established and emerging brands, all committed to eco-friendly practices and fair trade principles.
Do you ship internationally?
Yes! We ship our products to various countries in Europe and beyond. At checkout, you can see the shipping options available for your location, along with expected delivery times.
How are shipping costs calculated?
Shipping costs are calculated based on the destination, weight, and dimensions of the product. For European customers, we offer transparent shipping rates and also include any applicable customs duties or taxes directly at checkout, so there are no surprises when your order arrives.
Will I be charged customs or duties?
We aim to provide a seamless shopping experience, so for most European countries, the duties and taxes are pre-calculated and included at checkout. This ensures that your order is delivered to your door with no additional charges. For other regions, customs duties may vary, and we advise checking local import regulations.
What payment options are available?
We offer secure payment methods tailored to your convenience. You can pay using:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Razorpay
- PayPal
- Local European payment methods like SEPA, SOFORT, and Klarna.
All transactions are processed through trusted and encrypted payment gateways to ensure your financial information remains secure.
How long does shipping take?
Once your order is placed, we process and ship it within 2-3 business days. Delivery times depend on your location:
- Europe: 7-14 business days
- Rest of the World: 10-20 business days We provide tracking information so you can follow your order’s journey.
Can I return or exchange a product?
Yes, we want you to love your purchase! If you're not fully satisfied with your item, you can initiate a return within 14 days of receiving it. The product must be unused, in its original packaging, and resalable condition. Customized or personalized items may not be eligible for returns.
For more details on our return policy, please visit our Returns & Exchanges page.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time. You can also track your order via your account on our website.
Can I customize or personalize an order?
Yes! We offer the option to customize certain products. If you're interested in adding a personal touch or creating a bespoke item, feel free to reach out to our team at contact@akiandadi.com for more information.
What makes your products sustainable?
We prioritize products made from natural, organic, and upcycled materials. We also ensure that the brands we partner with follow ethical labor practices and prioritize eco-friendly production methods. Our goal is to offer products that have minimal environmental impact and contribute positively to local communities.
Do you offer Trade or Wholesale programs?
Yes, we have a Trade Program designed for businesses such as interior designers, architects, and retailers. This includes exclusive discounts, bulk order options, and dedicated service for larger projects. Please visit our Trade Program page for more details. Also, feel free to reach out to our team at b2bsales@akiandadi.com for more information.
How can I contact customer service?
We’re always here to help! You can reach our friendly customer service team via:
- Email: contact@akiandadi.com
- Phone: +91 9381435050
- Live Chat: Available on our website during business hours.
How can I stay updated on new arrivals and offers?
Sign up for our newsletter to stay informed about the latest arrivals, exclusive promotions, and updates from Aki & Adi Lifestyles. We promise we won’t flood your inbox, just quality updates!
What sets Aki & Adi Lifestyles apart from other retailers?
At Aki & Adi, we believe in building long-term relationships with our customers. Here's what makes us different:
- Ethical Sourcing: We only collaborate with brands that uphold ethical production methods.
- Sustainable Products: Each item is carefully selected for its eco-friendly nature and cultural significance.
- Customs & Taxes Included: For European customers, we include all applicable duties and taxes during checkout for hassle-free delivery.
- Curated Selections: Our product range spans home decor, fashion, accessories, and more—always with a focus on craftsmanship and sustainability.